URH ホテル エクセルシオール(URH Excelsior)

Small space. Not recommended.

Chambre propre et bon spa sur le toit avec vu sur la mer

Hotels like this have no place in the modern day. If you want to cater for a youth party scene in the summer then state that. What looks very nice on the outside and easy on the eye with the well staged photos defy what lurks behind. Although the staff were helpful and friendly this could not mask a thoroughly disappointing experience. A single cramped lift that with very high demand takes you to a narrow landing to your room. (Floor6 for me ) Once at your door what you expect to see inside from the online/ Hotel photos soon disappears. Two metal frame beds. An air con system that regardless of what buttons you move nothing happens. Door frame to the bathroom that must have been decaying for years with water from the shower. Shower tray that has more cracks than a dry river bed. A glass partition on the balcony that has several cracks and is just waiting for its final moments of survival. The list is endless.

Worst hotel I’ve never been. Hotel cancelled my booking because my creditcard wasn’t good enough to guarantee the booking. Even though I emailed them before to change the creditcard details to another one. We were already driving for 12 hours when I got the email of the cancellation. I called and the receptionist claimed that she did send me loads of emails- when I said that she did not- she called me a liar. So weird and unnecessarily rude. Thankfully we found another lovely hotel and walked past it every night- while she was sitting there under the lovely cold led light staring angrily at her computer. Thanks for nothing sweaty xxx

My experience at the excelsior hotel was outstanding. Everybody at the hotel gave excellent service & feel I have made more new friends with all the staff. I can only say, that I am really looking forward to going back to Lloret de Mar & staying at the Excelsior hotel next year, & for many years to come. I did tell Miguel, I thought the hotel desrved 50,000 stars due to how I felt about the cleanliness & the staff as a whole. Really great value for money. I would have expected to pay much more for such fantastic service. If there was a problem, the staff were always there to sort it out. Can not praise the whol;e staff enough. I love them all.

Brilliant staff. Angel on reception was really helpful and exceedingly pleasant. Fabulous location just across the road from the beech. We had a wonderful sea view room. Best value hotel that we have ever stayed in.

Comfy bedroom with nice Seaview for a supplement. But noisy, not sound proof, average food and average service at restaurant. No parking and poor and conflicting information from staffs about parking locations and costs, leading to having to go to machine at carpark 10 min walk away to add credits every 4 hours. Not very relaxing! Only to be told on last day I could have downloaded an app! And staff seemed unaware or unwilling to tell me that only 1 carpark in the whole of Loret de Mar seems to offer long-term parking for my rental car, at bus terminal.

Ocean views, wonderful breakfast, great town wild castle that is free and well preserved.

Upon entry, the staff were very friendly and helpful. My room was surprisingly small for the amount I paid, but convenient. The bathroom was clean apart from some hairs that were lingering in the sink, not a very pleasant sight when being acquainted with my new room. The mattress wasn't a foam mattress, so as a stocky man, it wasn't the most comfortable to sleep on. The walls were very thin. During the early mornings, loud bangs could be heard from either the cleaners or other guests. The cleaners were polite and would say 'hello' to me when walking past. I was unable to experience the jacuzzi on the top floor as it was €16 for one hour, a tad steep for my liking. In finality, I would say you get what you pay for and for the three-nights I stayed it was sufficient. Thank you for making my stay comfortable.